Services offered by Shield IT Solutions

 

Q. Are your current security solutions really offering you the protection you think they are?

It's important to recognise that your infrastructure security is only as strong as its weakest link. Shield IT Solutions believe firmly in a holistic approach, from analysing best working practices through to the management and deployment of security products. We can offer a range of security services and reviews to help organisations understand the issues in detail and ultimately meet their technical security needs. Our staff have many years of experience in IT security, backed up by industry recognised accreditations.

Our technical security reviews help organisations identify the gaps in their existing security architecture and configurations. They are tailored to your requirements and can be scoped to include any or all of the following areas:

• Firewall and remote access
• Network architecture
• Network management security
• Wireless networking
• Authentication mechanisms
• End point security
• Server security and Active Directory
• Information gathering
• Vulnerability scanning
• Email security
• Internet and Instant Messaging filtering

 

Shield IT Solutions will identify the problems and make recommendations for areas of improvement. You are then provided with all these findings in a detailed report.

The report is then followed up by a meeting with the consultant who carried out the security review, allowing for further valuable discussions on the findings and analysis of the subsequent recommendations.

In addition to this report, we can work with your IT staff to produce a network security policy document, which will ultimately place you in the driving seat when it comes to ensuring that security best practices are adhered to in your organisation.

All of our services are scalable to meet the size and scope of your needs. For further information on any one of our services and solutions, please do not hesitate to contact us and one of our technical consultants will be happy to discuss your particular requirements.

Q. Now that you've identified the security problems is the effort to fix them just too much?

Why not take advantage of our consultancy service? Working directly with your IT department, we can design and deploy the most effective solution for your organisation. We work with products from leading vendors such as Cisco, Fortinet, Juniper, Bloxx, Signify, Barracuda and Checkpoint to deliver solutions including:

• Firewall and UTM solutions
• Remote Access solutions
• Web Filtering
• Email filtering
• End Point Protection
• Intrusion Prevention Systems
• Secure Authentication
• Encryption Solutions
• Vulnerability Management

 

We do not believe in the one size fits all approach, we select solutions which are a perfect fit and involve you as much as you wish at every stage from design to full deployment. If the prospect of managing any of these solutions is a little too daunting, then we can help with knowledge transfer during deployment, helping you fully understand the new solution. Alternatively, we offer a range of support solutions to assist you with ongoing support.

For information on this or any other of our services please contact us and we will get back to you with further information.

 

Shield IT Solutions can offer a broad range of services and reviews to help organisations better meet their networking needs. Our staff have many years of experience in designing and deploying smarter network solutions for businesses of all size.

Network Design and Installation

Running on old/legacy hardware might seem economical, especially in these difficult times. However, the impact of systems failure to your business could cause great inconvenience and be very expensive to put right. Shield IT Solutions can re-design your network using high performance routing and switching to improve resilience and provide a cost effective solution that meets your needs. We can also advise you on "greener" hardware and services that reduce your infrastructure energy consumption and running costs.

Network Management

Your network infrastructure is the foundation on which all your IT services run. It is critical that you have the proper tools in place to monitor performance and report failures. Also, configurations need to be regularly backed up and the supporting documentation in place. Shield IT Solutions is experienced in advising and implementing network management solutions to bring this back in control.

Network Health Check

The Shield IT Solutions Network Health Check is for customers who want to better understand the overall performance of their local and wide area networks. This health check could be an essential requirement because of user frustration over a degraded service, or it may be simply that you have a view to expanding or refreshing the network and a baseline for your design criteria is required.

The report is followed up by a meeting with the consultant who carried out the health check, allowing for further valuable discussions on the findings and analysis of the subsequent recommendations.

All of our services are scaleable to meet the size organisation and scope of your needs. For further information on any one of our services and solutions, please do not hesitate to contact us and one of our consultants will be happy to discuss your particular requirements.

 

Shield IT Solutions understands that organisations have differing support requirements, so therefore we've developed a range of flexible Select support packages which can be tailored to meet your specific requirements. Our packages include:

• Fully Managed Service
• Solutions Support service
• Consultant Support
• Network Health Checks

 

We work with you to define a contract that is backed up with an SLA, to allow you to measure our performance against agreed targets.

Fully Managed Service

Whatever the size of your organisation, outsourcing some or all of the management of your IT infrastructure leaves you to focus on the core activities of your business.

Shield IT Solutions are very experienced with the day to day running of Wide Area and Local Area Networks and security solutions. Our aim is to become tightly integrated into your business so that we can ensure a seamless experience for your users. The remotely managed service combines highly responsive support via a remote access solution (either existing or dedicated), backed up with regular site visits for engineering as well as technical and service review meetings.

Shield IT Solutions Select Support

Our Select Support service takes the burden of managing specialist security solutions away from your IT department allowing them to focus on their primary support tasks. Below is a selection of our managed service offerings, please contact us for more details.

• Managed Firewall and UTM solutions
• Remote Access solutions
• Internet and Instant Messaging filtering
• Email security
• End Point Protection
• Intrusion Prevention Systems
• Secure Authentication
• Encryption Solutions
• Vulnerability Management

 

You'll get access to standard email and telephone support (8 x 5), hardware and software maintenance and the option of having access to an on-site engineer. We also offer the option of access to our 24 x 7 technical support team if required.

Consultant Support

At Shield IT Solutions we appreciate that not everybody wants to outsource their IT support, but in the current economic climate financial constraints can leave resources stretched and a little extra help maybe required at times. Maybe you are just looking for the reassurance that you have access to technical expertise to help solve difficult problems, or to provide a backup to your existing staff. Companies that use Shield IT Solutions for this service get guaranteed access to a consultant within an agreed time period.

Working closely with your existing IT team we complement your support capabilities delivering a highly skilled and highly motivated service to match. Whether you choose to call upon us when you have a tricky problem that requires additional skills or to provide cover due to high workloads, sickness or holiday, we have a range of options to suit.

If you'd prefer to purchase days up front or pay a fixed monthly service change we can help. With the up-front service, a number of consultancy days are purchased and can be called off and used at any point over a 12 month period. Each consultancy day is equivalent to 7.5 hours of effort.

With the fixed monthly service charge option you'll get an agreed number of consultancy days per month to use. You have the option of on-site support or remote consultancy.

Whichever approach you take we stay in regular contact with your IT team to ensure we stay up to date with changes in your infrastructure; this can include site visits if required.